Returns & Refunds Policy

Return Window

Customers should report damaged, defective, or incorrect items within 24 to 48 hours of delivery or collection where possible. Early reporting helps us review the issue properly.

Eligible Returns

Items may qualify for return, replacement, repair, refund, or store credit after review if they are defective, damaged on arrival, incorrectly supplied, or materially different from the approved or customized order.

Non-returnable Items

Personalized or custom-made items are generally not returnable unless defective or incorrect. Used items, items damaged by customer handling, perishable hamper contents where applicable, sale or clearance items unless defective, and items returned without proof of purchase may not qualify.

Proof Required

Customers may need to provide an order number, proof of purchase, photos or videos of the issue, and a clear description of the problem.

Refund Method

Approved refunds may be processed using the original payment method, store credit, replacement, or another agreed method. Processing times may depend on the payment method.

Return Costs

The customer may be responsible for return transport unless the issue was caused by Gift Craze. If Gift Craze supplied the wrong or defective item, we will review a fair resolution.

Custom Order Approval

If the customer approved artwork, spelling, names, dates, photos, sizes, colors, or design details, Gift Craze is not responsible for approved errors.