Shipping & Delivery Policy

Delivery Areas

Gift Craze may offer delivery within Harare and selected areas in Zimbabwe, depending on order type, location, courier availability, and operational capacity. Delivery outside our regular areas may be reviewed case by case.

Delivery Timeframes

Delivery time depends on product type, customization requirements, order quantity, payment confirmation, artwork or mockup approval, and delivery location. We will share practical timing guidance during order confirmation where needed.

Personalized Orders

Personalized gifts may require production time before dispatch. Names, photos, messages, sizes, colors, and other custom details should be confirmed before production begins.

Corporate/Bulk Orders

Corporate and branded orders may require longer production timelines. Timelines are confirmed during quotation and may depend on quantity, branding method, stock, packaging, and artwork approval.

Pickup Option

Customers may collect orders where pickup is available. Pickup details and timing should be confirmed before visiting.

Delivery Fees

Delivery fees may vary based on location, item size, urgency, courier requirements, and delivery method. Fees may be confirmed before dispatch.

Failed Delivery

If a customer provides incorrect details or is unavailable at the agreed delivery time, re-delivery may attract extra charges.

Inspection on Delivery/Collection

Customers should inspect items upon delivery or collection and report any visible issue as soon as possible.